Very Important Information

The Printing Process

Printing is done from very high resolution files, the digital workflow offers Shahriar greater control of contrast and colour, while the latest Platine photorag 100% cotton papers from Canson and Hahnemühle offer him the chance to make prints which truly represents the colours and textures of his images.

 

Matching Colours to Your Print

We always try our best to match the colours you see on your monitor to the colours of your final print. But this can not always be guaranteed.

 

Refunds and Exchanges
There is a sixty-day refund or exchange guarantee. If you are dissatisfied with your order, then please return it to us and it shall be exchanged or refunded within sixty days. Please email us first before you do so. Please quote the order number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods, so please take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed. Please make sure any goods returned should be in saleable condition.

 

Sixty-day Frame Quality Guarantee

If you buy a framed photograph from us, it will be framed to the highest possible standard. All materials used in this process are archival. This is to ensure your photograph does not discolour over time as can be the case with cheaper framing. If at any time your photograph is damaged by our framing, we will replace it at no cost to you. The only restriction is that the image must not have been re-framed after you bought it and the seal on the frame must be unbroken. This is because we cannot guarantee the work of other framers.

 

Lifetime Fade-Free Guarantee

We print all images using archival inks on archival paper to ensure you get a lifetime of enjoyment from them. If your photograph fades at any time we will replace it at no cost to you.

 

Packaging

Every print is professionally packaged and fully insured from our door to yours. In the unlikely event that damage should occur in transit, we will have the print collected from you and replaced with a perfect one at no additional charge to you. Our goal is to resolve any problem quickly and to your complete satisfaction.

 

Freight

We use Irish Post for delivery of all prints. They have a terrific safety record and we have complete confidence in them. The prints are fully insured from our door to yours. When you order a print through our website, you will receive automatic confirmation of your order. Then, when your print is dispatched, we will advise you of the tracking number for your reference.

 

Your investment is assured, as is your enjoyment of your new photograph.